strategic customer Success manager
Vicki can help with your customers, projects, programs, people, processes and success!
strategic customer Success manager
Vicki can help with your customers, projects, programs, people, processes and success!
leading with experience
I achieve whatever I put my mind to and hold the motto "Do what you love in service to others who love what you do."
MY BACKGROUND INCLUDES
8 years in Management and Leadership roles
10 years focused on B2B Customer Success
Program and Project Management experience
Driving Operational Excellence Initiatives
About vicki (she/her)
What I Value
I enjoy working for and with businesses that have goals and products that align to my aspiration to make peoples' lives easier. In addition, I seek out partnerships and work with companies where the culture supports:
- Putting People First
- Taking Responsibility
- Being a Great Partner
- Look for the Best Fit
No one is perfect. But accepting each other where we are while working towards the next best version is perfect in my book!
more About Vicki
my approach
my approach
my approach
Honesty, transparency, accountability, strong follow-through, listening to understand, willingness to try new things, using checklists, prioritizing, building inclusive relationships, aiming for ongoing incremental improvements and results.
kolbe index
my approach
my approach
"Vicki is excellent in situations that require strategic organization of information. She sets priorities and puts them into appropriate sequences. Her talent with both strategies and tactics makes Vicki essential to any massive effort."
Why Vicki?
my approach
Why Vicki?
You want to get things done and done right and done as quickly as possible. You want someone who's easy to work with, is efficient and effective, has integrity, maintains high attention to detail, is fanatically organized, and is jazzed about the company and motivated by the objectives of the role.
What colleagues have to say about Vicki
Helpful Guide
Fiscal Stewardship
Fiscal Stewardship
"You are deeply committed to helping everyone succeed. You are approachable and available, answer questions and assist people to gain knowledge or skills so they can handle the scenario [themselves] going forward." (Collin)
Fiscal Stewardship
Fiscal Stewardship
Fiscal Stewardship
“You amaze as to how well you care for TN’s bank account. Nobody does it better!” (Randy)
"You showed us where to create new revenue streams that no one thought of before!" (Mel)
Detail Oriented
Fiscal Stewardship
Respected Team Member
"Can we clone you!?" (Sr. Exec at Orange Business Services)
“Your ability to dig through everything and get to the heart of the issue is priceless!” (Mike)
Respected Team Member
Respected Team Member
Respected Team Member
"You are genuinely respected and admired by colleagues, so you receive collaboration and cooperation from team members where others meet with resistance and roadblocks." (Sandy)
Thorough & Effective
Respected Team Member
Thorough & Effective
"You are so thorough and organized with your areas of responsibility that it makes life easier for colleagues and all the other internal processes, like billing, to be handled smoothly." (Ryan)
Always Improving
Respected Team Member
Thorough & Effective
"You are always looking for ways to further improve our processes, procedures, documentation and a myriad of other details that make a huge difference." (Dave)
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